We can work it out. Dealing with difficult people

From Evernote, using the memory of the less good days of the CBK for a better result.

Don’t hide – face it.

Don’t let anxiety chew you up. Initiate contact to accelerate tension reduction.

Change ‘who is in charge’ – disarm them by taking control of the situation or at least your own responses.

Manage your SELF TALK

”Stop your thoughts.” Change your thought processes – STOP!

Remember that replaying old issues makes the next meeting START anxiously, in a charged way.

Get thru the few minutes and reclaim your life.

Move on immediately. LOOK AT YOUR WATCH & STOP, REFOCUS.

Think of success. Use your time wisely.

AIM TO REDUCE TENSION BY 1% EACH INTERACTION:

DON’T WHINGE. WIN!

Don’t dump. Move on from this whinging position and model the right techniques. Focus on what you can change.

Lose the need for recognition – No ‘I told you so’. Leave the other person with their dignity and ‘face’.

Anticipate and plan for others’ likely concerns.

Systems thinking – change one part of a system to change the whole system.

Start thinking of ways to make ‘concerns and anxieties’ a tangible issue for management (something that can be fixed).

Consider the intention/ motivation of the other person. Are they BAD? Or did they make you make choices you didn’t want to make (in hindsight)?

Your boss only has a few minutes interaction with you each day – don’t ‘take your boss home or to bed!’

Author: briney001

Technology Innovation Manager. Thinks disruption and ideas are good things. Adept at developing shared understanding, and framing problems as opportunities